About Our Returns Policies

Topsell.icu Return Policy

Items shipped from Topsell.icu can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Topsell Global Store Return Policy

Items can be returned within 14 days of receipt of delivery using the Online Returns Center. It can take up to 10-25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-20 business days for the refund amount to show up in your account or to your Credit Card.

Your return label will require you to return the item at your own expense. Topsell will automatically refund up to full amount If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Topsell.icu. While most sellers offer a returns policy equivalent to Topsell.icu’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller’s return policy, once you’ve ordered.

Third-party sellers must either provide a return address within the Local Country, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may contact to Topsell.icu.

If you are sending the item within the Local Country and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.

Note: If the seller’s listing is eligible for same shipping method, it will be subject to the same return policies as items fulfilled by Topsell.icu that are outlined on this page.

Handmade at Topsell and Customizable Products

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:

• Notify the third-party seller within 7 days of receipt.
• Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
• If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Topsell A-to-z Guarantee.
• All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Hazardous Materials

• Hazardous materials, including flammable liquids or gases are not returnable to Topsell.
• Contact the manufacturer directly for service, warranty, return, and refund information.

Live Plants or Insects

• Fresh flowers, live indoor plants, or insects are not returnable to Topsell, but may be refundable.

Pet Food

• Pet food and similar products are not returnable to Topsell, but may be refundable.

Pre-Paid Phone or Game Cards

• Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, etc.) are not returnable to Topsell.

Software and Video Games

• Software and video games can be returned for a full refund within14 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.