When campaign product is out of stock, it should be paid with original price.

To check your order, please sign into My Orders. If you can’t find your order in the list, please check whether:

1. You’ve already deleted the order; you can find it under My Order>Delete  Order.
2. You’ve deleted the order permanently. If so, you won’t be able to find it anywhere in your account anymore.
3. You created different accounts on Topsell. Please sign in to the account under which the order was placed.

Step 1. Please check if it has been 20 business days after refund is succesully processed by Topsell. If not, please kindly wait, for it takes 3-20 business days, depending on your bank, for the funds to be received.

Step 2. Check the bankstatement from 2 days before the payment was made to 20 business days after the refund was successfully processed.

Step 3. If there is still no refund in spite of all the above checkings, please contact our customer suport teams for more information.

Topsell would fully refund the agreed amount on order page. But there can be two scenarios in which you may receive less funds compared with the original refund amount:

Scenario 1. The bank(s) charge commission fee after Topsell transfers the funds.

Scenario 2. The exchange rate has changed compared to that of the payment.

If you receive less refund, you may contact your bank to check the above scenarios.

For security reason, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is not valid anymore, you may contact the card issuer(your bank or card company) for assistance, for they will still be able to receive the money on your behalf.

You are supposed to get a refund for this order and Topsell is processing the refund. After successfully processed, the refund will be received in 3-20 business.